Comments on: Two horrible designs: Voicemail Prompts and DVD packaging! http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/ Russell Wilson's blog on Web Design and Engineering Thu, 04 Mar 2010 15:18:08 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: http://rich-niche.info/cookie/img/smilies/happy.gif http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-976 http://rich-niche.info/cookie/img/smilies/happy.gif Tue, 17 Mar 2009 00:11:34 +0000 http://blog.dexodesign.com/?p=47#comment-976 nice! [IMG]http://rich-niche.info/cookie/img/smilies/happy.gif[/IMG] nice! [IMG]http://rich-niche.info/cookie/img/smilies/happy.gif[/IMG]

]]> By: Russell Wilson http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-571 Russell Wilson Mon, 03 Nov 2008 19:57:52 +0000 http://blog.dexodesign.com/?p=47#comment-571 I was just made aware that there is a name for this: "Wrap rage". See: http://en.wikipedia.org/wiki/Wrap_rage for an explanation. The front page of Amazon also has a note from Jeff Bezos today (not sure how long it will be up) discussing "wrap rage"... I was just made aware that there is a name for this: “Wrap rage”. See: http://en.wikipedia.org/wiki/Wrap_rage for an explanation.

The front page of Amazon also has a note from Jeff Bezos today (not sure how long it will be up) discussing “wrap rage”…

]]> By: Susa Hart http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-297 Susa Hart Fri, 24 Oct 2008 22:26:19 +0000 http://blog.dexodesign.com/?p=47#comment-297 My rant? I buy an iPod accessory from a local consumer electronics store and I need to use it right away. I get to my car and realize that I can't get the package open; it's packaged like a DVD. So I head to the drug store to buy some scissors. Unfortunately, the scissors are packaged with the same inpenetrable packaging. My rant? I buy an iPod accessory from a local consumer electronics store and I need to use it right away. I get to my car and realize that I can’t get the package open; it’s packaged like a DVD.

So I head to the drug store to buy some scissors. Unfortunately, the scissors are packaged with the same inpenetrable packaging.

]]> By: Paul Keeble http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-212 Paul Keeble Thu, 28 Aug 2008 13:16:46 +0000 http://blog.dexodesign.com/?p=47#comment-212 These two pale in comparison to the oh so common plastic modelled plastic packaging things like USB keys come in. Those packages require a pair of scissor, some thick gloves, a pair of eye protectors and a lot of pain. Even then you'll end up with a big gash across your face from the flying razor sharp pieces of plastic that the process of attack often produces. I personally (cynically) think they provide them in these horrible packets because you have to destroy them completely to get the product out. This makes it pretty embarrassing to return it if you don't like it/it doesn't work so many people don't bother. Seems like a monumental waste of plastic and other packaging materials, not to mention the cost in tools to get it open. These two pale in comparison to the oh so common plastic modelled plastic packaging things like USB keys come in. Those packages require a pair of scissor, some thick gloves, a pair of eye protectors and a lot of pain. Even then you’ll end up with a big gash across your face from the flying razor sharp pieces of plastic that the process of attack often produces.

I personally (cynically) think they provide them in these horrible packets because you have to destroy them completely to get the product out. This makes it pretty embarrassing to return it if you don’t like it/it doesn’t work so many people don’t bother. Seems like a monumental waste of plastic and other packaging materials, not to mention the cost in tools to get it open.

]]> By: Matt http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-206 Matt Fri, 22 Aug 2008 16:51:54 +0000 http://blog.dexodesign.com/?p=47#comment-206 The reason for DVD packaging is due to theft. The easier the package is to open the easier they are to steal. Now, granted, they probably could have come up with a way to prevent theft while still not threatening you with cuts. And the reason for the voicemail prompt is to delightfully chew up your airtime and cost you dollars. Most times hitting a button on the keypad will take you straight to the *beep*. Thank your service provider. The reason for DVD packaging is due to theft. The easier the package is to open the easier they are to steal. Now, granted, they probably could have come up with a way to prevent theft while still not threatening you with cuts.

And the reason for the voicemail prompt is to delightfully chew up your airtime and cost you dollars. Most times hitting a button on the keypad will take you straight to the *beep*. Thank your service provider.

]]> By: Harry Brignull http://www.dexodesign.com/2008/08/21/two-horrible-designs-voicemail-prompts-and-dvd-packaging/comment-page-1/#comment-205 Harry Brignull Fri, 22 Aug 2008 14:35:43 +0000 http://blog.dexodesign.com/?p=47#comment-205 Hi Russell, Why do you have to listen for 30 seconds to leave a message for someone? Long greetings increase the length of calls. Long calls mean more profit to the phone companies. You know the "press hash to rerecord" feature? It's just there to keep you on the line a little longer. Depressing isn't it - profit increases with time on the line, but from a UX perspective, annoyance increases with time on the line. I think this logic is diminishing these days with the huge bucket plans that phone companies offer - I suspect that they make relatively little money from usage of in-plan minutes. But a few years ago, I'm certain this was the case. Now as for DVD cases, I think they were just invented by a sadistic genuis. :-) Hi Russell,

Why do you have to listen for 30 seconds to leave a message for someone?

Long greetings increase the length of calls. Long calls mean more profit to the phone companies. You know the “press hash to rerecord” feature? It’s just there to keep you on the line a little longer. Depressing isn’t it – profit increases with time on the line, but from a UX perspective, annoyance increases with time on the line.

I think this logic is diminishing these days with the huge bucket plans that phone companies offer – I suspect that they make relatively little money from usage of in-plan minutes. But a few years ago, I’m certain this was the case.

Now as for DVD cases, I think they were just invented by a sadistic genuis. :-)

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